Emergency Triage for Practice Staff

Course Leader: Patrik Kloos
Date and Time: Thursday, 05.02.2026, 13:00 – 15:00
Cost: Free
Course Description:
In daily practice, correctly assessing complaints is crucial to identify emergencies early and provide patients with safe, timely, and structured care. In this workshop, practice staff will learn in a hands-on and interactive way how to competently and efficiently carry out emergency triage.

Content:

• Basics of emergency triage in an ophthalmology practice
• Key questions to ask on the phone for better classification: urgent, timely, or non-urgent
• Practical tips for differentiation: when is it an emergency – when is it not?
• Case examples from daily practice, top ten emergency situations
• Background knowledge on dizziness and headaches related to ophthalmologic and systemic causes

Benefits for Participants:
Participants will gain confidence in telephone emergency triage, improve their competence in handling patients in acute situations, and thereby strengthen workflows and care quality in the practice.

Practice Management – Strong Practice Teams – Successful & Healthy

Course Leader: Dr. Dietmar Thumm
Date and Time: Thursday, 05.02.2026, 15:30 – 17:00
Cost: Free
Course Description:

• Self-organization & time management in the practice: how to organize yourself better in a hectic daily routine
• Quality and process management made easy: practical introduction to continuous improvement processes
• Patient-centered communication: how to make patients feel heard and well cared for
• Self-care & mindfulness in daily practice: strategies to prevent burnout

Basics of OCT Interpretation

Course Leader: Nadja Inglin
Date and Time: Friday, 06.02.2026, 08:00 – 11:30
Cost: Free
Course Description:
This course is part of the OMPA training program. In this hands-on diagnostic course, you will learn the basics of OCT technology, along with many tips and tricks for device maintenance, optimizing image quality, and handling difficult situations. You will have the opportunity to ask questions and resolve individual problems, practice hands-on, and try out and familiarize yourself with different devices.